The Ontario Sunshine List - Public Sector Salary Disclosure
The names, positions, salaries and total taxable benefits of public sector employees paid $100,000 or more in a calendar year.
Director, Customer Service Management
In Ontario's 2020 Sunshine List, there were 15 employees with similar job titles who received an average salary of $142,987.73
$142,987.73
Average Salary in 2020
$144,847.01
Median Salary in 2020
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40.00% Male |
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60.00% Female |
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Below is the quartile breakdown of the salary range. |
| 4 employees received a salary between $106,459 - $123,972 |
| 2 employees received a salary between $123,972 - $141,484 |
| 4 employees received a salary between $141,484 - $158,997 |
| 5 employees received a salary between $158,997 - $176,509 |
Majority of the employees were paid within the salary range encompassing the fourth quartile breakdown.
What were the average and median salaries for a Director, Customer Service Management listed in the 2020 Ontario Government Sunshine List?
The 2020 Ontario Sunshine List shows that the average and median salaries for a Director, Customer Service Management are $142,987.73 and $144,847.01, respectively.
What is the highest salary for a Director, Customer Service Management in a public organization in Ontario?
In 2020, Cindy Mercanti, holding the position of Director Customer Service And Provincial Offences Administration at the City of Hamilton received the highest salary of $176,509.78 among similar positions in Ontario public organizations. Kevan Houlihan, serving as the Director, Customer Service Management at Ontario Health , earned the highest salary of $141,514.89 among individuals in the same position across public organizations in Ontario during that year.
What are the top 5 public organizations in Ontario that offer the highest salaries for Director, Customer Service Management?
In the year 2020, the highest-paying organizations for Director, Customer Service Management and similar positions in the Ontario were as follows: City of Hamilton with an average pay of $176,509.78; Regional Municipality of Halton with an average pay of $174,874.89; City of Kitchener with an average pay of $169,889.75; Town of Collingwood with an average pay of $162,529.75; and Workplace Safety and Insurance Board with an average pay of $160,226.85.
A total of 14 organizations had employees who held comparable positions as mentioned in the Ontario Sunshine list.
What are the top 3 public sectors in Ontario that offer the highest salaries for Director, Customer Service Management?
In the year 2020, the highest-paying sector or industries for Director, Customer Service Management and similar positions in the Ontario were as follows: Crown Agencies with an average pay of $153,989.53; Municipalities and Services with an average pay of $142,500.80; and Other Public Sector Employers with an average pay of $115,338.92.
There were 3 sectors where employees held similar positions, as indicated in the Ontario Sunshine list.
What is the representation of gender diversity for Director, Customer Service Management in Ontario?
The 2020 Ontario Sunshine List indicates that the representation of gender diversity in Director, Customer Service Management is 40.00% male and 60.00% female, respectively.
The 2020 Sunshine List has 15 employees who held comparable positions in Ontario.
10 out of 15 employees
| Full Name | Job Title | Employer | Total Paid |
|---|---|---|---|
| Cindy Mercanti | Director Customer Service And Provincial Offences Administration | City of Hamilton | $176,510 |
| Heather Anderson | Director, Communications And Customer Service | Regional Municipality of Halton | $174,875 |
| Jana Miller | Director, Corporate Customer Service | City of Kitchener | $169,890 |
| Christina Wallace | Executive Director, Specialized Customer Services | Workplace Safety and Insurance Board | $162,621 |
| Dean Collver | Acting Executive Director, Customer And Corporate Services | Town of Collingwood | $162,530 |
| Laura Murphy | Executive Director, Specialized Customer Services | Workplace Safety and Insurance Board | $157,833 |
| Jonathan Tam | Director - Information Technology Customer Service | City of Toronto - Toronto Transit Commission | $145,872 |
| Justin Hanna | Director, Attended Parking And Customer Service | Toronto Parking Authority | $144,847 |
| Kevan Houlihan | Director, Customer Service Management | Ontario Health | $141,515 |
| Lorie Mcfarland | Director of Community And Customer Services | Loyalist Township | $127,481 |
Yearly Average Paid
| Year | Total Employee Count | Average Paid |
|---|---|---|
| 2020 | 15 | $142,988 |
| 2019 | 10 | $133,156 |
| 2018 | 8 | $135,299 |
| 2017 | 8 | $123,975 |
| 2014 | 5 | $140,207 |
| 2013 | 6 | $148,170 |
| 2011 | 13 | $138,593 |
| 2010 | 10 | $144,110 |