The Ontario Sunshine List - Public Sector Salary Disclosure
The names, positions, salaries and total taxable benefits of public sector employees paid $100,000 or more in a calendar year.
Manager, Contact Centre
In Ontario's 2023 Sunshine List, there were 15 employees with similar job titles who received an average salary of $120,773.53
$120,773.53
Average Salary in 2023
$118,643.86
Median Salary in 2023
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33.33% Male |
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66.67% Female |
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Below is the quartile breakdown of the salary range. |
| 2 employees received a salary between $106,637 - $114,696 |
| 9 employees received a salary between $114,696 - $122,755 |
| 2 employees received a salary between $122,755 - $130,814 |
| 2 employees received a salary between $130,814 - $138,873 |
Majority of the employees were paid within the salary range encompassing the second quartile breakdown.
What were the average and median salaries for a Manager, Contact Centre listed in the 2023 Ontario Government Sunshine List?
The 2023 Ontario Sunshine List shows that the average and median salaries for a Manager, Contact Centre are $120,773.53 and $118,643.86, respectively.
What is the highest salary for a Manager, Contact Centre in a public organization in Ontario?
In 2023, Sheri Markle, holding the position of Manager, Service First Contact Centre at the Regional Municipality of Waterloo received the highest salary of $138,873.64 among similar positions in Ontario public organizations. Rosaria Cozis, serving as the Manager, Contact Centre at City of Markham , earned the highest salary of $116,631.78 among individuals in the same position across public organizations in Ontario during that year.
What are the top 5 public organizations in Ontario that offer the highest salaries for Manager, Contact Centre?
In the year 2023, the highest-paying organizations for Manager, Contact Centre and similar positions in the Ontario were as follows: Regional Municipality of Waterloo with an average pay of $138,873.64; Centennial College Of Applied Arts and Technology with an average pay of $136,972.95; Alcohol and Gaming Commission of Ontario with an average pay of $125,515.49; City of Windsor with an average pay of $125,367.64; and Humber College Institute of Technology and Advanced Learning with an average pay of $121,777.84.
A total of 14 organizations had employees who held comparable positions as mentioned in the Ontario Sunshine list.
What are the top 3 public sectors in Ontario that offer the highest salaries for Manager, Contact Centre?
In the year 2023, the highest-paying sector or industries for Manager, Contact Centre and similar positions in the Ontario were as follows: Colleges with an average pay of $129,375.40; Municipalities and Services with an average pay of $122,629.99; and Crown Agencies with an average pay of $119,527.98.
There were 5 sectors where employees held similar positions, as indicated in the Ontario Sunshine list.
What is the representation of gender diversity for Manager, Contact Centre in Ontario?
The 2023 Ontario Sunshine List indicates that the representation of gender diversity in Manager, Contact Centre is 33.33% male and 66.67% female, respectively.
The 2023 Sunshine List has 15 employees who held comparable positions in Ontario.
10 out of 15 employees
| Full Name | Job Title | Employer | Total Paid |
|---|---|---|---|
| Renee Collins | Manager Contact Centre | Centennial College Of Applied Arts and Technology | $136,973 |
| Sheri Markle | Manager, Service First Contact Centre | Regional Municipality of Waterloo | $138,874 |
| Mark Robinson | Senior Manager, Contact Centre | Alcohol and Gaming Commission of Ontario | $125,515 |
| Alena Sleziak | Manager Customer Contact Centre | City of Windsor | $125,368 |
| Colleen Reinsborough | Manager Contact Centre | Humber College Institute of Technology and Advanced Learning | $121,778 |
| Wayne Shipley | Manager, Employment Ontario Contact Centre / Chef, InfoCentre Emploi Ontario | Labour, Immigration, Training and Skills Development | $119,889 |
| Emma Dalziel | Program Manager, Contact Centre Operations | City of Ottawa | $120,002 |
| Carroll Francis | Manager, Occupational Health And Safety Contact Centre | Labour, Immigration, Training and Skills Development | $118,644 |
| Ayshea Siahamis | Manager Customer Contact Centre | City of Hamilton | $117,593 |
| Nakia Phillips | Manager, 311 Citizen Contact Centre | City of Mississauga | $117,312 |
Yearly Average Paid
| Year | Total Employee Count | Average Paid |
|---|---|---|
| 2023 | 15 | $120,774 |
| 2022 | 12 | $113,138 |
| 2021 | 9 | $110,206 |
| 2020 | 11 | $110,627 |
| 2019 | 12 | $116,376 |
| 2018 | 7 | $115,174 |
| 2010 | 5 | $113,851 |
| 2002 | 2 | $112,546 |
| 2001 | 1 | $111,081 |