The Ontario Sunshine List - Public Sector Salary Disclosure
The names, positions, salaries and total taxable benefits of public sector employees paid $100,000 or more in a calendar year.
Contact Centre Manager
In Ontario's 2024 Sunshine List, there were 22 employees with similar job titles who received an average salary of $121,379.27
$121,379.27
Average Salary in 2024
$120,846.86
Median Salary in 2024
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40.91% Male |
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59.09% Female |
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Below is the quartile breakdown of the salary range. |
| 6 employees received a salary between $103,746 - $113,233 |
| 7 employees received a salary between $113,233 - $122,720 |
| 6 employees received a salary between $122,720 - $132,206 |
| 3 employees received a salary between $132,206 - $141,693 |
Majority of the employees were paid within the salary range encompassing the second quartile breakdown.
What were the average and median salaries for a Contact Centre Manager listed in the 2024 Ontario Government Sunshine List?
The 2024 Ontario Sunshine List shows that the average and median salaries for a Contact Centre Manager are $121,379.27 and $120,846.86, respectively.
What is the highest salary for a Contact Centre Manager in a public organization in Ontario?
In 2024, Sheri Markle, holding the position of Manager, Service First Contact Centre at the Regional Municipality of Waterloo received the highest salary of $141,693.01 among similar positions in Ontario public organizations. Kelly Chapman, serving as the Contact Centre Manager at Ontario One Call , earned the highest salary of $127,539.41 among individuals in the same position across public organizations in Ontario during that year.
What are the top 5 public organizations in Ontario that offer the highest salaries for Contact Centre Manager?
In the year 2024, the highest-paying organizations for Contact Centre Manager and similar positions in the Ontario were as follows: Regional Municipality of Waterloo with an average pay of $141,693.01; Alcohol and Gaming Commission of Ontario with an average pay of $141,679.01; City of Hamilton with an average pay of $132,229.27; Public and Business Service Delivery with an average pay of $129,608.16; and City of Windsor with an average pay of $129,042.24.
A total of 18 organizations had employees who held comparable positions as mentioned in the Ontario Sunshine list.
What are the top 3 public sectors in Ontario that offer the highest salaries for Contact Centre Manager?
In the year 2024, the highest-paying sector or industries for Contact Centre Manager and similar positions in the Ontario were as follows: Other Public Sector Employers with an average pay of $127,539.41; Municipalities and Services with an average pay of $125,744.43; and Colleges with an average pay of $121,704.91.
There were 7 sectors where employees held similar positions, as indicated in the Ontario Sunshine list.
What is the representation of gender diversity for Contact Centre Manager in Ontario?
The 2024 Ontario Sunshine List indicates that the representation of gender diversity in Contact Centre Manager is 40.91% male and 59.09% female, respectively.
The 2024 Sunshine List has 22 employees who held comparable positions in Ontario.
10 out of 22 employees
| Full Name | Job Title | Employer | Total Paid |
|---|---|---|---|
| Mark Robinson | Senior Manager, Contact Centre | Alcohol and Gaming Commission of Ontario | $141,679 |
| Sheri Markle | Manager, Service First Contact Centre | Regional Municipality of Waterloo | $141,693 |
| Ayshea Siahamis | Manager Customer Contact Centre | City of Hamilton | $132,229 |
| Jason Ashton | Program Manager, Contact Centre Operations | City of Ottawa | $130,854 |
| Jason Maxwell | Manager, Contact Centre | Public and Business Service Delivery | $129,608 |
| Tara Phipps | Manager, Contact Centre | Attorney General | $127,886 |
| Carrie Macinnes | Manager Customer Contact Centre | City of Windsor | $129,042 |
| Kelly Chapman | Contact Centre Manager | Ontario One Call | $127,539 |
| Carroll Francis | Manager, Occupational Health And Safety Contact Centre | Labour, Immigration, Training and Skills Development | $124,824 |
| Colleen Reinsborough | Manager Contact Centre | Humber College Institute of Technology and Advanced Learning | $122,563 |
Yearly Average Paid
| Year | Total Employee Count | Average Paid |
|---|---|---|
| 2024 | 22 | $121,379 |
| 2019 | 12 | $116,376 |
| 2018 | 7 | $115,174 |
| 2017 | 7 | $111,501 |
| 2016 | 7 | $114,389 |
| 2015 | 6 | $107,599 |
| 2011 | 5 | $113,794 |
| 2010 | 5 | $113,851 |
| 2009 | 1 | $123,411 |
| 2008 | 4 | $108,581 |